# Loyalty & Rewards Module for TableTrack

## 🎯 Overview

Transform your restaurant's customer retention strategy with our comprehensive **Loyalty & Rewards Module**. This powerful add-on enables you to build lasting customer relationships through flexible points and stamp-based reward systems. Increase customer lifetime value, boost repeat visits, and drive revenue growth with automated loyalty programs that work seamlessly across all platforms.

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## ✨ Key Features

### 🎁 Dual Reward Systems

**Points-Based Loyalty**
- Flexible points earning rules based on order value or fixed amounts
- Customizable point-to-currency conversion rates
- Minimum redemption thresholds
- Maximum discount limits per transaction
- Automatic points calculation and tracking

**Stamp-Based Loyalty (Punch Card System)**
- Create stamp rules for specific menu items
- Set stamps required for rewards (e.g., "Buy 10, Get 1 Free")
- Multiple reward types: Free items, percentage discounts, or fixed amount discounts
- Visual stamp cards for customers
- Automatic stamp tracking per menu item

### 🏆 Loyalty Tiers & Levels

- Create multiple loyalty tiers (Bronze, Silver, Gold, Platinum, etc.)
- Set points thresholds for each tier
- Automatic tier upgrades based on customer spending
- Visual tier badges and progress indicators
- Customizable tier names and benefits
- Track customer progress toward next tier

### 💰 Flexible Redemption Options

**Points Redemption:**
- Percentage-based discounts (e.g., 10% off order)
- Maximum discount limits per day/transaction
- Real-time discount calculation
- Automatic application to orders

**Stamp Redemption:**
- Free menu items when stamps threshold is reached
- Percentage discounts on specific items
- Fixed amount discounts
- Multiple stamp rules per restaurant

### 📱 Multi-Platform Support

**POS Integration:**
- Enable/disable loyalty features independently for POS
- Auto-open redemption modal when customer is selected
- Real-time points/stamps display
- Quick redemption during order processing
- Edit or remove redemptions before payment

**Customer Website:**
- Enable/disable loyalty features independently for customer site
- "My Loyalty Account" page with balance and history
- Visual stamp cards display
- Tier information and progress
- Order-level redemption during checkout

**Kiosk Mode:**
- Enable/disable loyalty features independently for kiosk
- Self-service loyalty account access
- Points/stamps display on kiosk interface
- Seamless redemption experience

### 📊 Comprehensive Tracking & Management

**Customer Loyalty Accounts:**
- Automatic account creation on first order
- Real-time balance tracking
- Transaction history ledger
- Points earned vs. redeemed tracking
- Stamps earned vs. redeemed tracking
- Last redemption timestamps

**Transaction History:**
- Complete audit trail of all loyalty activities
- Points earned per order
- Points redeemed per order
- Stamps earned per order
- Stamps redeemed per order
- Transaction timestamps and order references

**Admin Dashboard:**
- View all customer loyalty accounts
- Filter by tier, points balance, or stamps
- Export loyalty data
- Manual points/stamps adjustment
- Transaction reports

### ⚙️ Advanced Configuration

**Points Settings:**
- Points per currency unit (e.g., 1 point per $1 spent)
- Minimum points to redeem
- Maximum discount percentage per order
- Points expiration (optional)
- Enable/disable per platform (POS, Customer Site, Kiosk)

**Stamps Settings:**
- Create unlimited stamp rules
- Assign stamps to specific menu items
- Set stamps required per reward
- Configure reward types (free item, discount %, fixed discount)
- Enable/disable per platform (POS, Customer Site, Kiosk)

**Tier Settings:**
- Create custom tier names
- Set points thresholds for each tier
- Configure tier benefits/descriptions
- Automatic or manual tier assignment

### 🔄 Order Integration

**Automatic Processing:**
- Points/stamps earned automatically on order completion
- Real-time balance updates
- Transaction records created automatically
- Works with all order types (dine-in, takeout, delivery)

**Redemption Features:**
- Apply points discount to entire order
- Apply stamp discounts to specific items
- Add free items from stamp redemption
- Edit or remove redemptions before payment
- Automatic order total recalculation
- Proper tax and service charge handling

### 🎨 User Experience

**Customer-Facing:**
- Beautiful loyalty account dashboard
- Visual stamp cards with progress
- Tier badges and progress bars
- Transaction history with order details
- Clear redemption options and values
- Mobile-responsive design

**Staff-Facing:**
- Quick access to customer loyalty balance
- One-click redemption in POS
- Visual indicators for available rewards
- Easy redemption removal/editing
- Real-time balance updates

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## 🚀 Benefits

### For Restaurant Owners:
- ✅ **Increase Customer Retention** - Reward loyal customers and encourage repeat visits
- ✅ **Boost Revenue** - Drive higher order values with tier-based incentives
- ✅ **Reduce Marketing Costs** - Word-of-mouth from satisfied loyalty members
- ✅ **Data-Driven Insights** - Track customer behavior and spending patterns
- ✅ **Flexible Programs** - Customize rewards to match your business model
- ✅ **Multi-Location Support** - Manage loyalty across all restaurant branches

### For Customers:
- ✅ **Earn Rewards** - Get points/stamps on every purchase
- ✅ **Unlock Tiers** - Progress through loyalty levels for better benefits
- ✅ **Flexible Redemption** - Use rewards when and how they want
- ✅ **Track Progress** - See balance, history, and tier progress anytime
- ✅ **Multiple Platforms** - Access loyalty account from POS, website, or kiosk

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## 🛠️ Technical Features

- **Built with Laravel & Livewire** - Modern, responsive, and fast
- **Database-Driven** - All settings stored in database for easy management
- **API-Ready** - Extensible architecture for custom integrations
- **Multi-Language Support** - Fully translatable interface
- **Mobile Responsive** - Works perfectly on all devices
- **Performance Optimized** - Efficient queries and caching
- **Secure** - Proper validation and security measures
- **Scalable** - Handles thousands of customers and transactions

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## 📋 Requirements

- TableTrack Restaurant Management System
- PHP 8.2 or higher
- Laravel 12.x
- MySQL/MariaDB database

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## 🎓 Use Cases

**Coffee Shop:**
- Implement stamp-based "Buy 10 Coffees, Get 1 Free" program
- Track stamps per menu item
- Visual punch cards for customers

**Fine Dining Restaurant:**
- Points-based loyalty with tier system
- Bronze/Silver/Gold tiers with increasing benefits
- Percentage discounts based on tier level

**Fast Food Chain:**
- Combination of points and stamps
- Points for overall spending
- Stamps for specific combo meals
- Maximum discount limits per transaction

**Multi-Location Restaurant:**
- Centralized loyalty management
- Consistent rewards across all branches
- Unified customer accounts

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## 📦 What's Included

- Complete loyalty module source code
- Database migrations
- Admin settings interface
- Customer loyalty account pages
- POS integration
- Customer website integration
- Kiosk integration
- Transaction tracking system
- Tier management system
- Stamp rules management
- Comprehensive documentation
- 6 months of support and updates

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## 🔧 Installation & Setup

1. Upload module files to your TableTrack installation
2. Run database migrations
3. Configure loyalty settings in admin panel
4. Create stamp rules (if using stamps)
5. Set up loyalty tiers (optional)
6. Enable loyalty features for desired platforms
7. Start rewarding your customers!

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## 💡 Support & Updates

- **6 Months of Support** - Get help when you need it
- **Regular Updates** - Bug fixes and new features
- **Documentation** - Comprehensive guides and tutorials
- **Community** - Access to user community and forums

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## 🎯 Perfect For

- Restaurants looking to increase customer retention
- Multi-location restaurant chains
- Coffee shops and cafes
- Fast food establishments
- Fine dining restaurants
- Any food service business wanting to reward loyal customers

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## ⭐ Why Choose This Module?

✅ **Fully Integrated** - Works seamlessly with TableTrack's order, customer, and payment systems

✅ **Flexible & Customizable** - Configure points, stamps, and tiers to match your business needs

✅ **Multi-Platform** - Enable/disable features independently for POS, customer site, and kiosk

✅ **User-Friendly** - Beautiful interfaces for both staff and customers

✅ **Production-Ready** - Thoroughly tested and used in real restaurant environments

✅ **Regular Updates** - Continuously improved based on user feedback

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**Transform your restaurant's customer loyalty program today!**

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*Note: This module requires TableTrack Restaurant Management System. It is not a standalone product.*
