["Body 1: Customer name","Body 2: Main message (e.g., \"your order has been confirmed\", \"order status updated to\", \"order has been cancelled\", \"your bill is ready\")","Body 3: Order number","Body 4: Details line 1 (Order type\/Status\/Reason\/Amount)","Body 5: Details line 2 (Estimated time\/Additional info\/Refund status\/Payment method)"]